No chatbots, no triage queue, no ticket numbers. Mail goes directly to a founder and gets a reply within two working days. If it doesn't, it means we're on a train somewhere north of Sundsvall — try again the day after.
Bug reports, payment issues, account recovery, refund requests. Include your device model if you can.
help@nordictheorylabs.comInterview requests, fact-checks, embargo enquiries. Press kit ↗
press@nordictheorylabs.comBulk licences, refugee-aid integrations, classroom installs. Tell us how many seats and we'll quote within a day.
partners@nordictheorylabs.comAccess, export, deletion. We respond inside 30 days as per regulation, usually inside 7.
privacy@nordictheorylabs.comA note about a blog post, a kind word, a complaint, a job pitch (we're not hiring but read every CV).
hello@nordictheorylabs.comIt routes to the right inbox based on the subject you pick. Same humans, slightly less typing.
Götgatan 22, 5 tr
116 46 Stockholm, SE
Visits by appointment only. We share the floor with two other studios, so just ring the bell labelled "Nordic Theory."
Outside hours: emergencies only, via press@. We do not answer phones — email is the contract.
Nordic Theory Labs AB · Org.nr 559-XXX-XXX · VAT SE559XXXXXX01
Bolagsverket-registered, Stockholm 2024.
Authorised representative: M. Eriksson (CEO), S. Lindqvist (CTO).
Dispute resolution: ARN (Allmänna reklamationsnämnden), arn.se. EU ODR platform also available.
We don't run any other accounts beyond these — anyone else using the studio name is not us.